Robin and Bob,
Just wanted to reach out to give kudos to Caren! We were notified of an alarm system issue at one of our properties late Friday afternoon. Worst possible timing! Caren was amazing in not only handling the issue and moving things around to get a tech out there to get eyes on the issue but most importantly- follow up! Not only did Caren follow up to let me know that she was going to take care of it and send a tech out, she then followed up after hours to let me know that the issue was temporarily fixed and that she would be sending an estimate out for the repairs. It’s so fare these days to get follow up period but to get it after hours… unheard of! Just wanted to pass along my thanks to Caren and the team. Thank you again!
In our line of work it is very difficult and exhausting to try to please everyone all the time, and sometimes even more difficult to find vendors that are actually dependable. It is refreshing to know that I can call Brandy with any circumstance and she will make sure the issues are resolved and in a timely manner. She exudes patience and kindness no matter what the situation and I’m sure no matter how her day is going. She is very prompt and will go out of her way to make sure that I am on the same page as Custom Security. She will even follow up with me if she hasn’t heard from me in a while.
I say this just to let you know that I appreciate your team and their constant efforts to make sure everything is running as it should. I appreciate your dependability and the kindness with which your employees show while completing their tasks. You have a great team and should be very proud.
It has been my experience over one and a half decades that Custom Security has always met or exceeded my expectations. I have found that my properties have benefited from the relationship each has sustained with Custom Security; to reduce maintenance expenses and emergency call outs by applying regular inspections and routine maintenance. Small problems are caught early and corrected before major problems have the opportunity to arise. They have also always been there when I need them to provide innovative solutions to all of my fire/security/access control needs. We appreciate our relationship with them and know that they will always get the job done.
Robin handles everything I need beautifully and Chuck always keeps me in the loop as to operational updates. What more could I need. Well, it would be nice if other regime vendors were as solid as your group.
Skip and Cathy Hoagland
We have just finished installing some security cameras on our house and would like to pass on Custom Security’s recomendation. They did a great job. We feel our house, as well as our cars and perimeter are fully protected, regardless of whether we are home or out of town.
Kevin Stroop, Agape Hospice
Custom Security gave me a professional system evaluation and discussion about my security needs. I received an honest evaluation and personalized system that meets my home security needs. They are friendly and have reliable service. Technicians that answer all questions- Great Value!
Gus & Judy Kane, Indigo Run
Robin, I just wanted to tell you of the outstanding job that your serviceman, Gabe, did for us last Wednesday. He arrived expecting to just connect a new Board, but by the time he left he had to also add two new Fire Alarm units, as well as check out the entire system. He came across a potential problem in our air movers and that suggested we add water sensors in them. I believe that was a wise and prudent suggestion, as we felt that was going beyond what I would consider the normal service call. He spent the whole day here redoing our 5 year old system and bring it up to par. He explained everything that he did along the way, and at the end of the day, he recapped for us what he had done and why. We agreed with all he had done to protect our house and family. In our judgment, he went way beyond what we had expected. He was professional, courteous and a true craftsman when it came to preparing our system. Thank you for sending Gabe to our house, and we look forward to his being our serviceman for years to come.
Steve Hyslop, Alliance Group Realty
Custom Security installed a burglar alarm system and currently monitor my business, The Blue Parrot in the Village at Wexford on Hilton Head. We were VERY pleased with the installation and the monitoring service. Outstanding job overall!
Bernie Moscovitz, Beaufort, SC
We have trusted Bob All, his daughter, Robin and the Custom Security team with the security system in our home for the past three years. I know that our home is not a major piece of business for them because they inherited a system installed by the former owner of our house which means they didn’t even get to sell us a system. But, what they did do is indicative of the attention they pay to their clients and, I suspect, it’s why they are held in much higher regard than their competitors. They came in and inspected and tested the system; they replaced some worn contacts; they freshened some other parts and the bill was very, very low. Our security system has worked like a charm and has been trouble free. Their monitoring is attentive and competitively priced; their techs are polite and professional. Lots of people are in the “service” business. The people at Custom Security understand and live the meaning of the word.
John Huetteman III
I wanted to write you concerning the service and attention we received from Robin All. Now that I see the last name I realize that she is most likely your daughter, so even more the case why I should write this note. I worked for my Father for a few years before he retired (many years ago) and then took over the business as “Third Generation” owner for 35 years and am still in the food industry . I truly know what is expected of employees to make a business successful, but more importantly, what is expected of the next generation. Let me put any worries you ever had to rest by telling you that “things will be in good hands” !!
My wife and I are building a home in the Golf Club @ Indigo Run. We were in HHI for 10 days and had 18 appointments with companies to discuss selections and make decisions about all the many things that are needed to build a home. Of all the companies we visited or they visited us at Arkiteknic Builders Office, Robin was the most professional and the most prompt person that we dealt with, both at the meeting and in replying with a plan complete with quotations. She has been available immediately every time I had to check on or change something. What a great employee and daughter you have. I have two daughters that are grown and very successful in their own right and I am a very proud Father. I’m sure you are also and now you have another reason!
Rocky Mullis, Shore Management Corporation
(doing business for 30 years)
Bob just a quick note to tell you why you continue to have my business. On July 3, 2013 my fire alarm at Sea Cloisters activated as a false alarm. Leon Gabe and Ben came and stayed until 10:30 pm to correct my problem. It being the day before July 4th I was prepared to go on a fire watch until at least July 5, 2013. Your guys went beyond the call of duty. I’ll be your customer until I decide to retire. Please thank them for me again.
Phil Hildreth, Community Manager, Summer House Condominium Association
When we decided to hire Custom Security to manage the fire protection and sprinkler systems at this community we had high expectations. I must say, you have exceeded our expectations and we are confident that our residents are benefiting from your professionalism and attention to detail. We had no idea that two of our fire panels were not up to code as well as a number of other faults that were corrected within one week of working together. We appreciate your advice and experience that you bring to the table.
I also want to say thank you for your support through the transition from our ancient gate operating system to the new system you will be installing soon. Every encounter I have had with Beth at the front desk, Brandy in the gates department, Leon in repairs and maintenance as well as Bob and yourself have been stellar. Your company’s culture and sense of customer service is far and above your competition and I’m sure that has a lot to do with why you have been in business so long.
Your personal approach and willingness to work with us makes for a great partnership.
Patrick Thompson, CMCA, AMS President | ASI HHI – An Associa® Company
1) If a potential client was on the fence about whether to work with Custom Security or not, what would you say to them? I would recommend Custom Security based on their responsiveness, knowledge and ability to assist when needed. ASI is greatly appreciative of the partnership with CS!
2) What are a few benefits that you have enjoyed as a result of being a Custom Security client? Efficient response times. Knowledge of the products they service. Use of technology to assist when needed & THE PRETZEL & ROLO TREATS DURING THE HOLIDAYS!!!!!!!!!
3) Please describe why you feel that working with Custom Security was successful. CS is responsive to requests and understands the sense of urgency needed when servicing their/our clients.
Sam Piccione, Jr. | Aim Realty Pros
Communication of responses is a key to a successful business. Custom Security was responsive to our needs for a Gated community new development project on HHI. Their on-site project reps were timely and effective for our set up and implementation. Thanks for all the help to expedite our Security needs.
Ross & Board Members | The Preserve at Indigo Run | Hilton Head, SC
OUTSTANDING!!! Duane did an excellent job. The access to the cameras is WAY better. Can the back gate be upgraded the same way? I can’t believe the iPhone and computer ability to enlarge the picture…it’s incredible.
Scott Wilson | Marriott Vacation Club – Monarch | Hilton Head, SC
Many thanks to Donna, Matt, Leon, and Daniel for all of their help! We had them install and service our gate here at our property and what a superb job! Donna is always available and ready to help. Matt made sure to get our quotes to us within hours of our requests. Daniel is super friendly and knowledgeable. Leon should be training others as he always takes the time to explain the intricacies regarding gate operations. I’ve rarely seen a company and its team so responsive and helpful, especially when we are operating in our busiest time of year. I will always call on them for our needs. Thanks team!
Diamond Pools and Spas LLC | Ridgeland, SC
Excellent team of security specialists. Very accurate proposals with a price point to your needs. Fast and professional!
Island Tire & Automotive Services | Hilton Head Island, SC
The Custom Security Specialist team are thorough professionals.
Hilton Head Solar, LLC | Okatie, SC
Whether it be a knock at the door or a broken window Custom Security checks it out. Sleep soundly with CS.
Home Facts, LLC | Bluffton, SC
Even watch dogs need to go train with the guys at Custom Security. Bob is the greatest security guy in the Lowcountry. Get peace of mind with a system installed by Custom Security.
TAB-Lowcountry | Hilton Head Island, SC
Great service. Great people. Treat you like one of the family.
Carolina Chillin LLC | Bluffton, SC
We use Custom Security and they are reasonably priced and have great service. Highly Recommend.
1947 | Hardeeville, SC
Bob and the crew at Custom Security are trustworthy… always there when needed, a good thing from a security service… and always perform everything asked in a friendly/professional manner.
Belmont Insurance Services, LLC| Bluffton, SC
Custom Security is a locally owned and managed business that provides superior security installation and monitoring services. We recommend them to our insurance clients exclusively.